70% of sales and customer service pros dont think AI will steal their jobs It can free up agents to deliver a more personal and effective customer interaction – which in turn can improve customer experience and customer satisfaction. A fast pace is an understatement for the world we live in today, especially in the
In this year’s report, Gartner has assessed the Conversational AI offerings of more than 20 global providers, isolating six market leaders in the process. Your FAQs form the basis of goals, or intents, expressed within the user’s input, such as accessing an account. Once you outline your goals, you can plug them into a competitive